Introduction
melodic-travel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website melodic-travel.com or use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote request form
- Subscribe to our newsletter
- Request a solar assessment
- Communicate with us via email or phone
This information may include:
- Name and contact details (email address, postal address)
- Property information relevant to solar installation
- Energy usage data and current electricity bills
- Service preferences and enquiry details
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process and manage solar installation projects
- Send administrative information, updates, and marketing communications
- Improve our website and services
- Analyse website usage and trends
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (installation teams, payment processors)
- Government agencies as required for rebate applications (with your consent)
- Professional advisers (lawyers, accountants) when necessary
- Authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. For completed installations, we maintain records for warranty and service purposes.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
melodic-travel
Level 8, 123 Pitt Street
Sydney NSW 2000
Australia
Email: [email protected]